Find shipping timelines, return steps, and direct support channels for your Nivomi TWS earbuds in one place.
Support center
Shipping, returns, and support
Everything you need to know after you order, laid out clearly.
Shipping
Orders ship with tracking details sent by email once dispatched. Check the tracking link in your confirmation for delivery progress and transit updates.
Returns
Contact us within the return window with your order number to start a return. Items should be unused and returned in their original packaging for a full refund review.
Customer support
Reach our team for product questions, order updates, and technical help. We respond to inquiries on business days as quickly as possible.
Have a question about your order?
Send us the details and we will help you find an answer.